Speech and Natural Language Software Bulletin Systran Enables Multilingual Customer Support for Autodesk
نویسنده
چکیده
Autodesk’s deployment of Systran’s machine translation (MT) technology is an early example of enterprise machine translation for multilingual customer support. IDC believes the implementation of MT by a company of Autodesk’s scale and global reach represents the beginning of new commercial opportunities for Systran and other MT vendors. The return on investment (ROI) for applications that substitute self-service for a live agent are usually significant.
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تاریخ انتشار 2001